Privacy Policy

1. Data Controller

The data controller responsible for your personal data is Qexlido, with address at Av. El Bosque de Santiago 121, Santiago, Chile. You may contact us at info@qexlido.com or by telephone at +56 2 2243 9482 regarding any matter related to your personal data.

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, telephone number, provided voluntarily when you complete our contact form.
• Property information: building name or address of the apartment you provide in the contact form to allow us to prepare for a measurement visit.
• Technical data: IP address, browser type, operating system, pages visited, and time spent on the site, collected automatically through cookies and server logs.
• Cookie preferences: your choices regarding cookie categories, stored in a cookie on your device.

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

• Responding to enquiries: to process contact form submissions and arrange measurement visits. Legal basis: performance of a pre-contractual relationship at your request.
• Service delivery: to provide installation and maintenance services once engaged. Legal basis: performance of a contract.
• Website operation: to ensure the website functions correctly and securely. Legal basis: legitimate interest.
• Analytics: to understand how visitors use the site and improve its content, only with your consent.

4. Data Retention

Contact form data is retained for a maximum of 24 months from the date of submission, unless a service relationship is established, in which case data is retained for the duration of the relationship plus 5 years for legal compliance purposes. Technical and analytics data is retained for a maximum of 13 months. Cookie preference data is retained for 12 months.

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share data with trusted service providers who assist us in operating the website and delivering services, under contractual obligations of confidentiality. We may disclose data if required by Chilean law or a competent authority.

6. Cookies

We use cookies to operate the website and, with your consent, for analytics purposes. You can manage your cookie preferences at any time through the cookie consent tool on this site. For full details, see our Cookie Policy.

7. Your Rights

Under Chilean Law No. 19.628, you have the right to access, rectify, cancel, and object to the processing of your personal data. To exercise these rights, contact us at info@qexlido.com with your full name and a description of your request. We will respond within 15 business days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. The website uses HTTPS encryption for all data transmission.

9. International Transfers

Your data is processed primarily in Chile. Where we use third-party service providers located in other countries, we ensure appropriate safeguards are in place in accordance with applicable data protection requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

11. Contact

For any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at info@qexlido.com or write to us at Av. El Bosque de Santiago 121, Santiago, Chile.